What Information We Hold and Why
We collect the details you provide when registering — your name, contact information and the wallet identifiers linked to bKash, Nagad or Rocket deposits and withdrawals. When you add a bKash number to your account wallet, that number is stored solely to process your transactions and
-
1
verify ownership; we do not share it with third parties for marketing. We also record device and session data — browser type, IP address, pages visited — to keep your account secure and detect unusual access patterns. If you deposit via Nagad or make a Rocket
-
2
withdrawal, the transaction reference is retained for the period required by our financial recordkeeping obligations. You can request a summary of the data we hold on your account by contacting our support team through the channels listed on this page. Eligibility to use our platform and
-
3
the data rights available to you depend on your local law and the region from which you access the service. We do not sell personal data. Retention periods vary by data category: active-account data is kept while your account remains open; transaction records are held for
-
4
the period our compliance obligations require; cookie data is cleared on the schedule described in our cookie section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.